Terms & Conditions
West Coast Canyoning Adventures (WCCA)
Safety, Risk Management & Booking Policy
1. Pricing
Prices are listed in Canadian Dollars (CAD) and are subject to 5% GST. Prices may change without notice. We accept credit cards or e-transfers. In the event of a pricing error, West Coast Canyoning Adventures (WCCA) reserves the right to correct the mistake and notify the affected party.
2. Booking Policy
To confirm a reservation, full payment is required. Until full payment is received, your spot is not guaranteed and remains subject to availability.
For group bookings (8+ participants), a 20% deposit is required, with the remaining balance due 30 days before the trip.
All trips require a minimum of three participants. If this threshold is not met, guests can reschedule, receive a full credit, or pay for a private trip upgrade.
3. Cancellation & Refund Policy
Cancellations and date changes require written notice via email and are only confirmed once acknowledged by WCCA.
-More than 15 days before the trip:** Refund available with a 10% administration fee deducted, or one free reschedule (subject to availability).
-Within 15 days but more than 48 hours before the trip:** Rescheduling is possible for a $25 per person fee, or receive a 75% refund.
- Within 48 hours or No-Show:** No refunds or rescheduling.
Guest substitutions are permitted if the replacement guest meets the trip's requirements. Substitutions are subject to a 10% administration fee and must be approved by WCCA.
4. Waiver & Risk Management
Canyoning involves inherent risks such as swiftwater currents, rockfall, slips, cold exposure, equipment failure, and unpredictable weather.
All participants must sign the WCCA Waiver of Liability at the time of booking and again in person before the trip. By signing, you acknowledge these risks and assume full responsibility for your safety while following guide instructions.
All participants must disclose medical conditions that may impact their participation. This information is confidential and shared only with guides in case of emergencies.
5. Inclement Weather Policy
WCCA reserves the right to reschedule or modify trips due to inclement weather, including heavy rain, flooding, extreme cold, or unsafe water flow.
If rescheduling is not possible, guests will receive a full credit for a future trip or a refund minus a 5% processing fee.
6. Rescue & Emergency Insurance
In case of an accident, WCCA will take all reasonable steps to ensure your safety. Local Search & Rescue (SAR) services in BC are free, but response times may be long. If a private evacuation is required (e.g., TEEAM Medivac, helicopter transport), participants are responsible for all associated costs.
We strongly recommend purchasing trip insurance covering rescue expenses, such as TuGo or Global Rescue.
7. Emergency & Rescue Preparedness
All guides carry first aid kits, emergency communication devices, and swiftwater rescue gear.
WCCA maintains close relationships with local Search and Rescue (SAR) teams and provides free canyoning rescue training to SAR members.
Trip leaders undergo annual emergency scenario training, including evacuation procedures and technical rescue drills.
9. Photo & Media Policy
By participating in WCCA trips, you consent to photo and video documentation for marketing purposes. If you prefer not to be included in media, please inform your guide before the trip.
10. Participant Requirements & Special Conditions
- Minimum Age: 12 years old for group trips. Younger participants may be accepted on a case-by-case basis.
- Minor Participation: Minors must have a waiver signed by a parent or guardian.
- Physical Fitness: Participants must be in good physical condition and comfortable with heights and have minimal swimming skills.
- Medical Conditions: Any pre-existing medical conditions must be disclosed before booking. WCCA reserves the right to decline participation for safety reasons.